The Health Care Commons..Tragedy Sunday, Feb 21 2010 

This was by grocery shopping weekend. So, I just got back from the Arlington Mass. Stop N Shop.

As I have previously stated, I am A George W. Merck Fellow at the Institute for Heath Care Improvement in Cambridge Mass. I will be here until July 2010 having left family and friends in Madison Alabama in late June 2009. I have only managed to get home twice. I receive and stipend from the Merck Family Foundation and a smaller stipend from my sponsoring organization, Huntsville Hospital. I am off salary for the year. My family and I therefore have to manage our very limited resources carefully. If any of us stray away from our common resources, we are all hurt by it. So, I put back chips, ice cream bars, and a few other items that would have made me a free rider. How does this relate to health care. Let’s start with the ancient Greek philosophers.

Thucydides stated:

[T]hey devote a very small fraction of the time to the consideration of any public object, most of it to the prosecution of their own objects. Meanwhile, each fancies that no harm will come to his neglect, that it is the business of somebody else to look after this or that for him; and so, by the same notion being entertained by all separately, the common cause imperceptibly decays. (Thucydides, The History of the Peloponnesian War, bk. I, sec. 141).

Source: Tibor R. Machan – the Ludwig von Mises Institute

Aristotle wrote on the problem:

That all persons call the same thing mine in the sense in which each does so may be a fine thing, but it is impracticable; or if the words are taken in the other sense, such a unity in no way conduces to harmony. And there is another objection to the proposal. For that which is common to the greatest number has the least care bestowed upon it. Every one thinks chiefly of his own, hardly at all of the common interest; and only when he is himself concerned as an individual. For besides other considerations, everybody is more inclined to neglect the duty which he expects another to fulfill; as in families many attendants are often less useful than a few.

In other words, when individuals are not owners of resources, they are not able to assess their value; and, when resources are publicly owned, their use will be systematically hasty and imprudent.

The IHI fellows met for lunch last week and the conversation was dominated by the current state of health care reform. The public option is still alive but on life support, a Senior IHI talks about health care as a “zero-sum game” and we continue to see embarrassing reports on the state of health care in the USA including the recent County rankings, wherein my home Perry County Alabama ranked 67th out of 67, the Commonwealth Fund and the Joint Commission state rankings that show very little progress with the Deep South continuing to lag the rest of the USA while the USA lags behind the entire industrialized world, and the promise of comprehensive health care reform seemed to be vanquished on a cold Massachusetts election night.

The Commons is suffering the Prisoner’s dilemma which goes like this:

Two suspects are arrested by the police. The police have insufficient evidence for a conviction, and, having separated both prisoners, visit each of them to offer the same deal. If one testifies (defects from the other) for the prosecution against the other and the other remains silent (cooperates with the other), the betrayer goes free and the silent accomplice receives the full 10-year sentence. If both remain silent, both prisoners are sentenced to only six months in jail for a minor charge. If each betrays the other, each receives a five-year sentence. Each prisoner must choose to betray the other or to remain silent. Each one is assured that the other would not know about the betrayal before the end of the investigation. How should the prisoners act?

In health care, the “prisoners” are physicians, patients and insurers. All three groups are mostly concerned about what benefits them the best and not what is the most cost-effective, which has resulted in the tragic end game of dysfunctional incentives.

The zero-sum is someone wins and someone loses but the commons suffer this tragedy, so we all lose. “Specialist” (primarily proceduralist) physicians who earn in excess of $5oo,oo0 annually do not want to make less but would like to make more if possible. Patients” seem to prefer the best possible surroundings and amenities, whether or not these add to the quality of their care and outcomes.

In the “commons” known as our health care system, there are several types of “free-riders,” all of whom drain care and/or money from the public system. The most obvious example is a person who does not have health insurance but uses a hospital emergency room when he requires care. The cost of this care eventually gets passed on to those who do have health insurance, either in the form of higher premiums or denial of coverage by an insurance company.

http://bareleft.blogspot.com/2010/01/health-care-and-tragedy-of-commons.html

Governments, commercial insurers, and most employers still pay for people’s healthcare costs, collectively, while often fighting with each other over who is liable in particular cases.”

In A New England Journal article( August 2009) a possible solution set was framed very eloquently:

“For patients, the emphasis must be on personal responsibility. The current U.S. system is not structured to provide incentives for less expensive preventive care and healthier lifestyle choices. This failure has led to spiraling costs associated with largely preventable diseases. By contrast, insurance companies in the Netherlands have devised plans rooted in libertarian paternalism, offering patients discounts for healthy lifestyle and diet choices. This approach acknowledges process, which empowers patients, rather than outcomes and has led to sharply reduced costs and healthier patients.

Providers must address the well-documented disparity in cost and quality of care for even common conditions such as hypertension. A process-based metric for evaluating physicians — one that is easily grasped by the general public — will encourage transparency, force physicians to examine and ameliorate their deficiencies, and allow patients to make truly informed decisions, encouraging greater ownership.

And finally, payers must acknowledge health care’s status as a longitudinal concern, not a momentary one. Long-term-contract models such as that of India’s ICICI International have been demonstrated to lead to improved clinical outcomes and cost savings. Longer contracts would incentivize insurers to focus on preventive care and address end-of-life concerns, since a disproportionate share of Medicare dollars is spent in the final months of life.”

http://healthcarereform.nejm.org/?p=1644

A Forbes magazine article summed it up this way:

If you want to know what went wrong with our health care system and the best way to fix it, all you have to do is look back a few decades to a time when health care was a community concern, considered as essential as any public utility. It should be again, not just because it makes sense but also because it’s the most profitable way to go.

The irony in the current debate over a “public option” health plan is that we once had a form of socialized medicine. Blue Cross, the most recognizable name, began in 1929 as a tax-exempt insurer covering a community of teachers in Dallas. Blue Shield was started as a tax-exempt insurer to cover employees of mining and lumber companies in the Pacific Northwest, with a group of local doctors providing care through a service bureau.

http://www.forbes.com/2009/10/12/public-health-insurance-personal-finance-financial-advisor-network-blue-shield.html

So in the end, “Lasting changes to the current paradigm must incorporate adjustments to the incentive structures. If we do not address these motivations, even with the best individual intentions, the U.S. health care system will continue its trajectory of unsustainability to the point of collapse.”

William Lloyd described a this example in his “Lecture on the Notion of Value” in 1833. He observed that when pastureland was held in common (a practice that existed in Boston which still has “the Boston Common”,  now a nice public park) – cattle owners have a short-term interest in having all their cattle graze on it. Unfortunately, when all do so, the commons are soon overgrazed, and the common pasture becomes worthless for all.

What a tragedy!

–Ron

SWEET HOME ALABAMA Tuesday, Feb 16 2010 

I reside in Madison Alabama and my daughter attends the Discovery Middle School. She turned 13 last week. Two Fridays ago she did not feel well and stayed home. On that Friday, Todd Brown a 9th grade student at Discovery was shot at point blank range in the 9th grade hall way. He died a few hours later and another 9th grader is being charged. We do not know what happened. There is widespread rumor and speculation that the crime was “gang related” and that the alleged shooter was obsessed with “African American culture” whatever that means. In the end, two families are devastated and a small community is left hurt, confused  and deeply affected by this tragedy.

Discovery Middle School is a 15 minutes walk from where I live. The community is quiet and peaceful. Madison was ranked the top place in the USA to raise children in 2009. The schools are excellent and the city is very safe.  A 14 year old  9th grader somehow got a gun and ended the life of Todd Brown.

I practice Internal Medicine in Madison. No less than 200 yards from my office there is a huge billboard telling drivers the stop by Madison Guns and Ammo to “load up”.  Madison Guns is about a 20 minute walk from Discovery Middle School. In a country where many do not believe health care is a right…I question why so many feel so strongly about the right to bear arms. I have never owned a gun and I never will. We have the right to live in a civilized nation. I strongly believe in gun control. You decide for yourself.

I reside 8 miles from Huntsville Alabama proper and a 20 minute drive from the University of Alabama Huntsville campus where it is alleged that Dr. Amy Bishop, Braintree Mass. native, killed three people, one of which attended the same church that I attend.This story continues to unfold and again leaves my community in pain,  and anguish  which is now shared by many right here in Boston where many are second guessing past events.  How does a person with the alleged history of Amy Bishop manage to get a 9mm handgun?

Huntsville Alabama also has received many accolades over the last year including top place to start a business, top place to ride out the recession, top place to start a medical practice and many more. These two incidents are NOT what Huntsville/Madison Alabama is about. Madison County Alabama is a very diverse, professional, and safe place to live. Downtown Huntsville is lined by beautiful antebellum homes, you will find  US Space camp there, it is where the International Space station was built and is home of the US Space and Missile Command, Oakwood College and Alabama A&M University and many very nice people.

Our community is hurting and needs prayer, our children our confused and need to be listened to, loved and counseled. Please pray with us and for us.

–Ron

Joy and Purpose – Finding the flOw Sunday, Feb 7 2010 

It’s Sunday morning which means Monday is closing in. How does the thought of Monday make you feel? Joy or pain? When was the last time you thought about what motivates you? Carrots or sticks. What is your purpose?

Last week in the Monday morning all staff meeting at IHI, Joanne Watson IHI/Health Foundation Fellow 2008-2009, led an IHI-University discussion on joy in work. This was followed by a leadership session led by Paul Batalden on motivation and how leaders and supervisors can create a work environment that motivates co-workers.

“The secret of joy in work is contained in one word – excellence. To know how to do something well is to enjoy it.” –Pearl Buck

In his book “Drive”, author  Daniel Pink asserts that there is a mismatch between what science knows and what business does”. He goes on to say that science shows that the carrot and stick approach works sometimes. The drive that really works is our desire to direct our own lives, to extend and expand our abilities and to live a life of purpose.

Pink offers three elements that are essential to creating an environment( at work or at home) that leads to higher levels of motivation:

  1. Autonomy-people need autonomy over what they do, when they do it, who they do it with and how they do it.
  2. Mastery: see your abilities as infinitely improvable. Mastery “requires grit, effort, and deliberate practice”. Mastery requires flow.
  3. Purpose: we seek purpose by nature. Motivation requires “purpose maximization” not profit maximization. Pink asserts that purpose is manifested in three ways: goals that use profit to reach purpose, words that emphasize more than self interest and policies that allow people to pursue purpose on their own terms.

Psychologist Mihaly Csikszentmihalyi posits that finding our flow is the key to reach optimal moments of satisfaction and finding the sweet spot between what we have to do and what we can do. Maybe reaching a state of  flow is the “ethic for living.”

We must all seek a life of purpose. In many cases, as with health care reform, we may need to re-purpose. Take the time to read Nehemiah and there you find a leader who successfully applied the three elements of Drive, he found his  flow and re-purposed his life to rebuild walls that had been demolished. He overcame confusion, criticism, loneliness, self-sacrifice, alienation and even broke long-standing rules, but he succeeded. After rebuilding, Nehemiah celebrated with great joy. Nehemiah “saw things as they should be and took action to make things happen”.

Joy in whatever we do is life sustaining. Author of “Supercorp” and friend of IHI, Rosabeth Moss Kanter, lists ten ways to find joy in work:

10. Identify long-term personal purpose. Write a personal mission statement, to review often.
9. Be an entrepreneur from anywhere. Even if you don’t start a business (now), imagine starting a project that will improve your current job, workplace, or community.
8. Discuss the idea informally to find others feeling the same way. Enlist them in the quest. Now they’re counting on you not to let them down. Describe it as an experiment that will benefit others. Incorporate feedback so that others hear their ideas in yours.
7. Get a Big Name to endorse giving it a try.
6. Negotiate out of demands that don’t contribute to the goal. Keep doing what you must to keep your job, but simplify.
5. Find every supporter a task, however small. Show that you’re working for their goals, too.
4. Widen the circle of the informed. Involve people not usually included.
3. Remain positive. Smiling takes fewer muscles than frowning and is contagious. Ignore skeptics unless easily converted.
2. As the bits of the cube start moving, keep communicating and coordinating.
1. Celebrate each “Rubik’s Cube” (when everything clicks into position) moment of accomplishment. Share the joy to multiply it.

Don’t sit around hoping for change…be the change. Have a fun and joy filled week.

–Ron